No one can listen and read something on their phone. So if someone is on their phone, just stop talking and wait for them.

A coach can take you where you can't go yourself but a coach CAN'T take you where you're not willing to go.

At the end of the year - or any time - you can give your team a bonus by recognizing and appreciating them with your words.

Before you defensively react, step back and learn more about what's behind the question.