When a customer wants a lower price on an existing contract, the first step is to gather information so you know more about what they want.

Some people think their coachable because they read the books and listen to the podcasts that their coach recommends. But unless you put what you learn into practice, your only…

You can build trust by always doing what you said you do (on time!) or communicating early and renegotiating your commitments.

Different people have different communication styles and needs. To have the most success, understand your style and the style of the person you're talking to.