Why Do You Need a Contract?
A contract helps you and the other party remember what you agreed to. It also documents that agreement for people in the future who weren't there at the time. And…
Did You Do Your Best?
"Do your best!" is advice we got as a kid, but it could be exactly how you should judge your results. There are a lot of factors that determine whether…
Should You Email an Unhappy Customer?
When a customer (or anyone) is unhappy, you dramatically increase your chances of a positive outcome by calling. Too much human connection is lost when you use email or text…
Are You Overloaded and Overwhelmed?
When your leader or others are giving you too much, you have an obligation to raise your hand and let them know. It's not their job to manage your capacity.
