We've heard that "good is the enemy of the great", but we don't always have to be great. Sometimes better is better. If you make an improvement to something and…

In sales, your job is to serve your customer. If they no longer need what you have, let them know it's ok. Let them know you've enjoyed serving them in…

When you need to have a difficult conversation, you may actually need two conversations. Because they're likely feeling defensive, their "shields are up" and they're not ready to listen. So…