When you're running a sales meeting and someone on your team starts providing unwanted or just too much information, for the sake of your relationship with your client, it's your…

To get what you need, you often need to be assertive. But "assertive" is not the same as "aggressive." And it doesn't mean you need to be "a jerk" or…

Is everything you own so valuable that you get offended or upset when anything is broken or destroyed? Or is there an amount under which you choose to not be…

In this final interview segment, Ken and sales expert and trainer, Joe Pici, discuss finding talent in today's environment. The bottom line is you have to attract people by being…

In this second interview segment, Ken and sales expert and trainer, Joe Pici, discuss how to think about your organization: first determine what roles do you need (today and in…

In this first interview segment, Ken and sales expert and trainer, Joe Pici, discuss the value of the daily huddle to keep your team connected and how remote work is…

When your team misses a deadline it can be tempting to lash out, talk about what they should have done, and blame them for the failure. But you need to…

When you add new teammates, especially several at once, and ESPECIALLY if they worked together previously, you need to be sure that they adopt your culture and not the other…

We've heard that "good is the enemy of the great", but we don't always have to be great. Sometimes better is better. If you make an improvement to something and…

In sales, your job is to serve your customer. If they no longer need what you have, let them know it's ok. Let them know you've enjoyed serving them in…